Darryl McDaniel

Darryl McDaniel is an experienced contact center and customer service management professional with a strong background in the airline industry. Currently serving as the Manager of Contact Center Services at Velera since March 2023, McDaniel focuses on optimizing agent performance and enhancing customer experience. Prior to this, McDaniel held various leadership roles at American Airlines, including Manager of the Global Reservations Call Center, where responsibilities included managing a large team to address customer special assistance requests and drive sales. Further experience includes managing customer operations and overseeing ground services at Envoy Air and US Airways. McDaniel holds a Bachelor of Science degree in Computer and Information Science from the University of Maryland Global Campus.