Mike Bell

Mike Bell is an accomplished executive with extensive experience in sales operations, workforce management, and quality assurance across various industries. Currently serving as Vice President of Insights and Sales Operations at Velera, Mike oversees corporate Voice of the Customer survey initiatives, financial institution market analytics, and sales operations, managing a team of nine. Previously, Mike held roles such as Vice President of Workforce Management & Quality, overseeing staffing and service levels for numerous contact center locations, and Director of Resource Management at Liberty Mutual, where responsibilities included planning and reporting for five contact centers. Mike's career also includes significant positions at J.P. Morgan Chase, FIS, and Air Canada, demonstrating a strong background in forecasting, scheduling, and operational development. Mike holds a Master’s degree in Business Administration and a BLS in Business Administration/Fine Arts from the University of Tampa.