Sebastien Moreau

Sebastien Moreau is a Senior Customer Support Engineer at VelocityEHS since October 2022, specializing in providing superior support through effective communication, technical troubleshooting, and problem-solving to uphold Service Level Agreements. Prior to this role, Sebastien served as a Senior Tech Support Engineer at DocuSign and held multiple positions at Apple from January 2016 to October 2022, including AI/ML Analyst for Siri and EMEA Apple Products and Services Senior Specialist. In these roles, Sebastien developed expertise in customer interaction, managing escalated issues, and enhancing the customer experience in fast-paced environments. Sebastien holds a degree in computer science and network from IUT Lannion and a BTS in réseau de systèmes informatiques et télécommunications from Lycée Felix Le Dantec.