Velvet Consulting
Marie Jan is a seasoned customer experience consultant with extensive expertise in project management, brand experience measurement, and customer advocacy. Currently serving as a Senior CX Consultant at Velvet Consulting since November 2021, Marie has significantly contributed to various projects for notable clients such as LACOSTE, Nespresso, and Oney Bank. Previous experience includes key roles at BNP Paribas Personal Finance, where Marie oversaw the implementation of the Net Promoter System across multiple countries and organized international seminars. Educational credentials include advanced degrees in marketing and international management from prestigious institutions, including SKEMA Business School and IGR-IAE Rennes.
This person is not in any teams
This person is not in any offices
Velvet Consulting
2 followers
Velvet Consulting is the leading consulting firm in assisting organizations in their customer orientation. Since 2004, thanks to our 250 Marketing enthusiasts people, we accelerate business performance by building a fullest and effective customer experience. Our global approach and the complementarity of our expertise, support the customer-centric, data and digital transformation of companies. From strategic orientations to operational and technological implementation. We joined the WPP Group and Wunderman Thompson Network in July 2020 to enrich our marketing transformation expertise, with the multichannel excellence of the worldwide communication leader. We propose Agile interventions adapted to each context and sectoral issue through an innovative and integrated approach: HCX ™, for Hyper Customer eXperience. Our vocation: Generate value at all steps of customer experience. Our obsession: Results, nothing but results. Our commitment has been driven by 3 values: excellence, innovation, enthousiasm.