Marie Jan

Marie Jan is a seasoned customer experience consultant with extensive expertise in project management, brand experience measurement, and customer advocacy. Currently serving as a Senior CX Consultant at Velvet Consulting since November 2021, Marie has significantly contributed to various projects for notable clients such as LACOSTE, Nespresso, and Oney Bank. Previous experience includes key roles at BNP Paribas Personal Finance, where Marie oversaw the implementation of the Net Promoter System across multiple countries and organized international seminars. Educational credentials include advanced degrees in marketing and international management from prestigious institutions, including SKEMA Business School and IGR-IAE Rennes.