SD

Salvadore Davidson

Service Desk Administrator at Vencore, Inc.

Salvadore Davidson has a diverse range of work experience in the IT field. Salvadore started their career in 2002 as a PC Specialist at Sibley Hospital, providing support to end-users and configuring computers. Salvadore then worked at TCML as an XP Migration Engineer, configuring and deploying desktop and laptop computer systems with Windows XP. Salvadore also installed various program packages and migrated user information using ACE migration tool. Salvadore also worked as a PC Specialist at TCML, where they participated in group meetings to discuss procedure implementation for U.S. Senators and their offices.

In 2003, Salvadore joined TEKsystems as a Desktop Support Technician, providing maintenance and customer service for onsite and remote customers. Salvadore also performed basic network administration duties. Salvadore later worked at TEKsystems as an XP Migration Engineer, deploying computers with Windows XP Professional and configuring them for various departments within the SEC. Salvadore assisted with computer inventory and revocation as well.

From 2005 to 2009, Salvadore worked as a Systems Engineer at Anvil Logic, where they packaged and tested software for distribution throughout the US Patent and Trademark Office environment. Salvadore utilized Microsoft SMS for software deployment and management.

At NIH, Salvadore worked as a LAN Technician from 2009 to 2011, supporting end-users with PC related issues and building/configuring Windows XP/7 Enterprise and MAC 10.5/10 systems.

At BridgeView IT, Salvadore worked as a Software Test Liaison in 2012, maintaining and administering a software test environment for Freddie Mac. Salvadore provided software installs and configuration and coordinated meetings for testing software packages.

Salvadore then moved on to CSC, where they worked as a Service Desk Administrator from 2012 to 2016. Salvadore researched and resolved end-user requests via Remedy and in-house computer software, responded to customer inquiries, and worked with team members for effective resolution of client requests.

Currently, Salvadore is working at Vencore Inc. as a Service Desk Administrator, where they continue to research and resolve end-user requests and respond to customer inquiries.

Salvadore Davidson obtained their BA in Psychology from the University of New Orleans, although the specific start and end years for their education at this institution are not provided. Salvadore later pursued higher education at the University of Maryland Global Campus, where they completed an MBA and a BA in MSIT, Project Management, and Psychology from 2010 to 2012.

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Timeline

  • Service Desk Administrator

    September, 2016 - present