Clint Hydes

Clint Hydes has a diverse work experience in the field of contact center operations. Clint has held various leadership positions throughout their career.

From 2017 to present, Clint has been working at Ventrica as the Head of Operations. In this role, they are responsible for managing the overall operations, strategy, and service delivery of large retail operations. Clint specializes in contact center transformation through digital and omni-channel capabilities. Clint also focuses on maintaining strong relationships and ensuring the contact center is aligned with the company's targets and expansion plans.

In 2016, Clint worked at Conduent as the Head of Site - Contact Center Operations for the Apple Account. Clint oversaw the operational delivery of all aspects of the Xerox International BPO customer service contact center, serving the UK market from South Africa. Clint managed a team of 350+ employees and contributed to the expansion and development of the local BPO business.

Prior to that, Clint gained experience at Bytes Technology Group as the Business Unit Executive Head - Contact Center Operations from 2013 to 2016. In this role, they had accountability for the operational delivery of customer service contact centers. Clint managed the development of the management team, supervised service strategy deliverables, and tracked financial performance indicators.

From 2006 to 2013, Clint worked at iChoices Call Centre Outsourcing. Clint started as the Head of Contact Center Operations, where they were responsible for managing call center campaigns and achieving financial targets. Clint also project managed the rollout of new campaigns. Clint later took on the role of Client Relationship Manager, where they actively grew the iChoices Call Center and managed its performance. Clint began their time at iChoices as the Senior Call Center Supervisor, where they were involved in the setup and management of the call center.

Clint began their career at Standard Bank Group in 2002 as an Outbound Call Center Supervisor. In this role, they led and managed a team of direct reports and was responsible for driving sales targets and achieving monthly business goals.

Overall, Clint Hydes has a strong background in contact center operations, with a focus on strategic management, relationship building, and achieving financial targets.

Clint Hydes began their education history in 2005 at the Standard Bank Leadership College, where they studied Organizational Leadership for one year. In 2007, they enrolled at Intec College and completed a program in Contact Centre Management, which lasted until 2009. In 2012, Clint attended Damelin to pursue a Business Management Diploma. Clint'smost recent educational endeavor started in 2021 at London Inspire College, where they are currently pursuing a Diploma in Management and Strategic Leadership (Level 7). In 2013, Clint also briefly studied at the Moonstone Business School of Excellence, although the degree name and field of study for that period are unspecified.