Clayton Griffin, ITIL

Clayton Griffin has a diverse and extensive work experience in the ITIL field. Clayton started their career in 1994 as a Medicaid Field Representative at Unisys Corp, where they were responsible for creating procedure documents, providing training, and giving presentations. Clayton then joined Computer Generated Solutions as a Team Lead, overseeing a team of 12 phone reps and addressing training issues.

In 2002, Griffin joined PricewaterhouseCoopers LLP as an IT Coordinator, where they worked on project management, established support structures, and handled new products and system upgrades. Clayton then moved to Tata Consultancy Services as a Service Desk Manager, coaching and training a 10-member team, managing call volumes, and handling on-hand issues.

Griffin's next role was at Serve/American Express as the NOC Lead, where they oversaw a team of 5 techs, developed a performance action plan, and implemented a structured process for new hire training. Clayton then joined Revel Systems iPad POS as an Escalation Support, assisting at-risk clients, troubleshooting application errors, and supporting the launch of a grocery store module.

In 2015, Griffin became a Customer Success Manager at SmartCare, a startup SaaS Child Care Management system, where they created more efficient data gathering processes and performed on-boarding functions. Clayton then moved to Venuetize in 2017, initially as a Customer Support and Content Manager, and later as the Director of Support, overseeing support operations and integrating the mobile platform with venue infrastructure.

Most recently, Griffin has been working at Venuetize, powered by Everi, as the Manager of Software Applications, where they manage software applications and ensures a seamless guest experience.

Overall, Clayton Griffin has a wide range of experience in various ITIL roles and has consistently demonstrated strong leadership skills and the ability to improve operational processes.

Clayton Griffin holds a Bachelor's Degree in History, which they obtained from Florida State University from 1992 to 1993. Prior to that, they also earned a Bachelor's Degree in Theatre/Theater from the same university from 1986 to 1991. In addition to their academic background, Clayton has obtained several ITIL certifications. These include the ITIL Intermediate Certificate in Operational Support and Analysis, the ITIL Intermediate Certificate in Service Offerings and Agreements, and the ITIL Foundations Certificate in IT Service Management. Clayton received these certifications from PEOPLECERT, with the Operational Support and Analysis and Service Offerings and Agreements certifications being obtained in May 2015 and the Foundations certificate in IT Service Management being obtained in June 2014.