Karim S. is an experienced Product & Solution Manager for ServiceNow at Veolia since May 2013, overseeing client needs, project lifecycle management, and international onboarding for ServiceNow across 65 countries, serving 170,000 users. Previous roles include leading ITIL processes as Control & Transfer To Operations Manager and Change Manager, where responsibilities involved process improvement, training, and collaboration with ITSM excellence centers. Karim's earlier career includes IT consulting for Crédit Moderne and management positions at Bouygues Telecom and PSA Peugeot Citroën, focusing on service delivery, project management, and operational maintenance. Educational qualifications include a general engineering degree from ESIGELEC and a DUT in GEII from IUT de Rouen.
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