Melissa Mertz

Melissa Mertz has extensive experience in various roles across multiple industries, notably in investigative and customer service positions. Currently serving as an Investigator at VRC Investigations since June 2025, Melissa's previous roles include Customer Service Supervisor, Team Lead, and Agent at Iron Mountain, where a focus on "white glove service" was emphasized. Melissa's background also includes positions as an Operation Specialist at Univest Capital, Inc., where workflow processes were redesigned, and as a Sales & Service Representative at Univest Bank & Trust, Co. Additionally, Melissa gained valuable skills as a Purchasing Assistant at Global Brass and Copper, Inc., and as a Call Center Branch Support Specialist at Regions Bank. A veteran of the United States Navy, Melissa holds a Master’s degree in Criminal Justice from Grand Canyon University, a Bachelor’s degree in Business Administration from American InterContinental University, and is currently pursuing a Private Investigator certification.