Ott Ristikivi

Ott Ristikivi is a seasoned professional with extensive experience in technical support and operations management. Currently serving as the Senior Technical Support Team Lead at Veriff since February 2019, Ott drives operational excellence and leads large-scale changes, while previously establishing and scaling the technical support function during Veriff's hypergrowth phase. Before Veriff, Ott held a role as an Integration Specialist at Pipedrive, where responsibilities included internal integrations and process automation, and as a Technical Support Engineer, managing live databases. Additional experience includes a Technical Support Analyst position at HireRight, providing a crucial link between customer support and the development team, as well as multiple technical support roles at Symantec and earlier career beginnings in customer care at Linxtelecom & Linxdatacenter and as a Specialist at Ordi Eesti AS.