Corliss Williams

Corliss Williams is a seasoned professional in workforce management, currently serving as Manager of Planning and Workforce Management at Verifone since March 2020. In this role, Corliss leads a team of analysts to optimize call center productivity, performance, and scheduling adherence, while also developing demand forecasts and coordinating staffing with outsource providers. Prior experience includes positions at Assurant as a Forecaster, AT&T as a Force Manager and Operations Manager, and Lucent Technologies as a Scheduling Analyst, all focused on improving operational efficiencies and customer experience in high-volume contact centers. Corliss is advancing academic qualifications with a Master of Business Administration from Capella University.