Carla Bunde is a seasoned professional with extensive experience in workforce optimization and technical support within the software and financial industries. Currently serving as a WFO Senior Product Support at Verint Systems since July 2019, Carla supports a high-profile SaaS client and their workforce optimization solutions. Previous roles include a Nice IEX Call Center Planning Analyst at Wells Fargo, where the focus was on scheduling, forecasting, and training, and a WFM Software Support Engineer at NICE Systems, where responsibilities included senior scheduling, forecasting, and issue resolution. Carla has also led domain migration projects and provided application support for POS systems. Educational qualifications include a Bachelor of Business Administration from Columbia Southern University and an AS Transfer Degree from Portland Community College.
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