Demetrius Metsos

Demetrius Metsos has extensive experience in the banking and technology sectors, currently serving as a Senior Technical Architect at Verint since August 2006, focusing on global architecture for leading financial institutions like HSBC and Citibank. This role emphasizes design and project delivery in areas such as Customer Experience (CX), Digital Transformation Technologies, and AI Interaction Analytics. Previous positions include Senior Engineer at Genesys, Senior Analyst at Verint, Senior Software Developer at Gijima, and Senior Product Specialist at Dimension Data. Demetrius has collaborated with numerous high-profile companies across Europe and maintains a strong educational background from the University of South Africa.