Dennis N.

Dennis N. is an experienced WFM Consultant currently at Verint since December 2020, with a robust background in workforce management roles across several companies. Prior positions include WFM Business Partner at Continuum Global Solutions and Conduent, and Hoofd Planning at City 360 Toezicht & Handhaving. Dennis possesses expertise in planning and optimizing service levels, managing operational contacts, and improving agent productivity, demonstrated through various roles at VodafoneZiggo and AfterPay B.V. with responsibilities in forecasting, planning, and customer service management. Educational qualifications include studies at Christelijke Hogeschool Leeuwarden, ROC A12, Luzac College, and Geert Grote College.