James Riley is an experienced professional in customer experience management and engagement, currently serving as an Account Director at Verint since 2021, focusing on maximizing the value of solutions for existing customers. Prior roles include Solution Sales at Satmetrix, Head of EFM at Ipsos MORI, and Manager at Medallia, where expertise in customer experience and voice of the customer initiatives was developed. Additional experience encompasses Client Development at QuestBack, and Client Operations Director at Lightspeed Research, where James streamlined operations and supported significant business growth. Earlier career stages include key positions at Millward Brown, Deutsche Bank, and an entrepreneurial venture in the music industry, showcasing a diverse range of skills in business development, operations, and project management.
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