Jean-Marc Provost

Jean-Marc Provost is an accomplished professional in the field of customer experience and digital transformation, currently serving as Practice Director for AI-Powered CX Automation at Verint, tasked with overseeing a comprehensive portfolio that includes AI-powered solutions for customer and employee engagement. With extensive experience at Genesys where Jean-Marc held several key roles including Director Digital and AI, directly engaging with C-level executives, and leading the customer experience strategy across Asia-Pacific, a notable track record of fostering successful digital transformations is evident. Prior to Genesys, Jean-Marc contributed to Liberty Global as Head of Digital Customer Experience for Europe, managing innovative digital service platforms and enhancing customer engagement. Earlier career highlights include significant positions at Ezwim and Logica/CGI, showcasing expertise in product management and business intelligence in the telecommunications sector. Jean-Marc holds an M.Sc.Eng. in Industrial Systems Engineering and Management from EIGSI.