Jordan Sackley

Jordan Sackley is a seasoned professional with extensive experience in workforce management and call center technology. Currently serving as a Senior Solutions Consultant at Verint since June 2019, Jordan specializes in the Workforce Engagement Suite, focusing on various aspects such as Workforce Management, Performance Management, and Quality Management. Prior to this role, Jordan held positions at Select Portfolio Servicing and Clearlink, where responsibilities included administration of workforce optimization tools and real-time analysis of staffing decisions. Additionally, Jordan has a solid background in managing large teams in a workforce management setting from tenure at Walt Disney World. Educational credentials include a Master of Science in Information Systems and a Bachelor of Science in Information Systems from the University of Utah, along with an Associate of Science in Communication and Media Studies from Brigham Young University - Idaho.