Shrishail Patil is a seasoned professional with extensive experience in technical support and engineering roles. Currently serving as a Senior Engineer at Verint since September 2021, Shrishail previously held the position of Tech Lead Technical Support Engineer at NICE Ltd from May 2018 to September 2021, specializing in troubleshooting recording-related issues and implementing NICE product upgrades. Earlier experience includes working as a Technical Support Specialist at Infosys, where responsibilities encompassed incident management and VOIP network troubleshooting, and as a Technical Support Engineer at HCL Infosystems Ltd. Shrishail holds a Bachelor of Engineering degree in Electronics from Dr. Babasaheb Ambedkar Marathwada University, earned between 2008 and 2011.
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