Wim van Hoof

Wim Van Hoof is a seasoned professional in customer engagement and contact center management, currently serving as a Customer Engagement Optimization Senior Consultant at Verint since February 2015. Prior experience includes roles as a Voice of the Customer Analytics and Knowledge Management Consultant at Tele'Train from June 2011 to March 2015, and various management positions at Lampiris from April 2007 to April 2011, where responsibilities included overseeing outsourced contact centers, starting customer care for non-French speaking clients, and enhancing operational processes. Earlier career experience at Kluwer involved customer care roles and team coaching. Wim holds education credentials from THoCC and has attended KU Leuven and UGent.