Wei Zhou possesses extensive experience in technical support and customer service management within the technology sector. Starting as a Customer Services Manager at Sun Microsystems from May 1998 to August 2010, Wei Zhou ensured quality service delivery while motivating frontline teams. Following this, a role as Senior Product Support Manager at Oracle China from September 2010 to April 2013 focused on developing storage service delivery organizations and enhancing global support relationships. Wei Zhou then transitioned to Symantec as Sr. Manager of Technical Support for the Greater China Region, managing Information Availability products until October 2015 when Veritas Technologies LLC emerged from Symantec's split. Currently, Wei Zhou serves as Sr. Manager of Technical Support at Veritas Support Solutions, continuing in a leadership capacity in technical support. Wei Zhou holds a degree in Computer Engineering from LiaoNing University of Petroleum and Chemical Technology, obtained between 1985 and 1989.
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