Liliana Martinez

Liliana Martinez is a seasoned customer experience professional with extensive experience in client coordination and customer service. Currently serving as a Customer Experience Professional II at Veritiv Corporation since December 2020, Liliana previously held the role of Client Coordinator Lead at Ernest Packaging Solutions from November 2013 to December 2020, where responsibilities included advising on internal business affairs and supervising a team of ten customer service representatives. Prior to that, Liliana worked as a Department Supervisor at Toys"R"Us from November 2008 to November 2013, focusing on customer satisfaction, operational efficiency, and store security. Liliana began the career as a Customer Service Representative at Ernest Packaging Solutions from March 2000 to December 2006. Educational credentials include an Associate of Science degree in Business Administration from Pasadena City College and a High School Diploma from Bell Gardens High School.