Kathy Ratchford

Kathy Ratchford is an accomplished Associate Director in Learning & Development at Verizon Wireless, with a career spanning over 25 years at the company. Ratchford has played a pivotal role in developing curriculum for various customer-facing channels, focusing on enhancing customer experience and driving revenue growth through targeted training initiatives. With expertise in e-learning, Ratchford has managed teams and budgets effectively, demonstrating the ROI of learning initiatives and implementing streamlined processes for optimal learning outcomes. Educational qualifications include a Bachelor of Arts in Communication and a Master of Business Administration in Marketing, both from Loyola University Maryland.