Pranay Bajpai

Pranay Bajpai is an experienced Executive Director at Verizon, leading Digital platforms for the Consumer Group since September 2013, with a focus on Total CX and Digital Transformation. Managing a global team of over 1000 technical engineers, Pranay has emphasized enhancing customer experience through reliable digital engagement. Prior roles at Verizon included Director for POS systems and Associate Director, where Pranay drove digital transformation and implemented advanced technologies. Pranay also held the position of Platform Delivery Director at BT, overseeing service fulfillment and managing a team of over 200 engineers across multiple countries. Early career experience includes roles as Technical Manager at Verizon and IT Analyst at Tata Consultancy Services, specializing in provisioning and activation workflows. Pranay holds a Bachelor of Technology in Ceramic Engineering and Material Sciences from the Indian Institute of Technology, Varanasi.