Sai Lakshmi R

Sai Lakshmi R is an experienced Application Support Analyst currently at Verizon since November 2024, where responsibilities include managing live production issues, resulting in a 30% decrease in customer service calls. Prior experience includes roles as a Production Support Analyst at Marriott International and a Production Support Specialist at Infosys, focusing on incident management and technical support in various capacities. Additionally, Sai Lakshmi has a background as a Java Production Support professional at Commerce Bank of Arizona, ensuring the functionality of critical banking applications. Previous experience also includes a senior project coordinator role at Sutherland Global Services Ltd, leading a team and participating in automation processes. Sai Lakshmi holds a Bachelor's degree in Biotechnology from Osmania University.