Joyce Allen

Joyce Allen is an experienced Customer Service Operations Manager currently working at Versant Health since November 2021. With a long tenure at Health Net from 1989 to the present, Joyce has held various managerial roles, including managing a $9 million budget and overseeing an organizational transformation. Responsibilities included directing communications and training programs, leading call center operations with a team of up to 120 employees, and providing leadership to customer service associates to enhance satisfaction and retention. Joyce’s career began as a Lead Customer Service Representative, focusing on mentoring and technical guidance. Joyce holds an Associate's degree in Business Administration and Marketing from American River College and further education from California State University-Sacramento.