Rosirys Caraballo

Rosirys Caraballo is an experienced leader in customer care and technical support, currently serving as Senior Manager, Customer Care at Versapay since May 2021. In this role, Rosirys oversees activities for payments and software technical support teams, focusing on leadership and mentorship, and drives strategic projects to enhance customer success. Prior to Versapay, Rosirys held various managerial positions at SOTI, including Technical Support Manager, where leadership and performance monitoring were key responsibilities, and worked with product and engineering teams to develop scalable support solutions. Rosirys also has a diverse background in technical roles at several tech companies, including Cisco and SABMiller Canada, and possesses multiple educational qualifications in electronic engineering and networking from esteemed institutions.