Vertek Corporation
Heidi Young is a seasoned professional in service delivery and project management with extensive experience in the telecommunications industry. Currently serving as a Service Delivery Project Manager at Vertek Corporation since November 2014, Heidi oversees the coordination of telecommunication services to ensure timely and high-quality service delivery. Prior to this role, Heidi worked at Verizon Enterprise Solutions for over 16 years, holding positions as Service Program Manager and Technical Program Manager, where responsibilities included managing cross-functional teams, client collaboration, service level agreement performance management, and continuous service improvement. Early career experience includes roles at Verizon New England Inc., NYNEX Home Marketing Center, and Bell Atlantic NYNEX Mobile, showcasing a strong foundation in customer service, sales, complex service negotiations, and network consulting. Heidi holds a Bachelor's degree in Geography and Geology from the University of Vermont.
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Vertek Corporation
Vertek Corporation, founded in 1988, is a leading provider of operations consulting, end-to-end business process outsourcing, business intelligence and software applications that are used in various combinations to solve client problems and deliver the highest ROI and fastest time-to-value. Our focus on telecommunications business and technology for both legacy and next generation environments enables us to maximize customer experience, drive new revenue and manage costs with powerful solutions for our clients. Headquartered in Colchester, VT, Vertek is the only solutions partner that can support communications services providers (CSPs), managed service providers (MSPs) and large enterprises at the pace their businesses are changing. Our collaborative and experienced team of professionals does this by combining our industry-leading knowledge, flexible packaged solutions and smaller company agility to quickly move our clients into a competitive advantage within rapidly and ever-evolving technology and market conditions. For additional information on how Vertek can help you Accelerate to Value™ visit www.vertek.com