Bernardo Guerra

Bernardo Guerra is a Gerente de Customer Experience at Vertem, bringing 16 years of expertise in customer engagement and loyalty. Previously, they served as Gerente de operações at LTM Fidelidade from 2014 to 2022, managing delivery experience and operational excellence across multiple customer service channels. Bernardo has also held various logistics and process improvement roles at Livraria Cultura S.A and Grupo LTM between 2003 and 2014, consistently enhancing operational efficiency and team performance. They have pursued extensive education in management, quality assurance, and marketing, continually refining their skills in service design and project management.