Michael Klein

Michael Klein is a seasoned IT professional with extensive experience in business engagement and technology, currently serving as a Business Engagement & Technology Principal Engineer at Vertex Pharmaceuticals since September 2014. Michael specializes in the ServiceNow platform, providing development, administration, and training, as well as facilitating various integrations including REST and SOAP. Previous roles at Vertex Pharmaceuticals include Business Systems Senior Analyst II and Client Support Analyst II, where responsibilities encompassed managing applications like Problem Management, Incident Management, and Global Risk and Compliance. Michael is also the founder and organizer of PinkDot MTL, a non-profit movement advocating for LGBT rights. Prior to Vertex, Michael worked at Astadia and Idea, focusing on IT service desk support and training. Michael's educational background includes attendance at Concordia University in 2009.