Doug Fones

Doug Fones is a Senior Customer Success Account Manager at Vertex Inc. since October 2021, with prior experience as a Technical Account Manager at Radial Inc. from 2014 to October 2021, where responsibilities included managing relationships with key clients and overseeing 10 accounts. Fones also served as a Technical Account Analyst at Radial, focusing on client technology issue resolution and acting as the primary contact for a major $1B client. Earlier roles included QA Lead at eBay, overseeing testing for website upgrades, and Senior Software Tester at Intertek, conducting extensive testing for various mobile platforms. Fones holds a Bachelor’s Degree in Information Technology from Villanova University and an International Business certificate from The American University of Rome.