Melissa Dibernardo

Melissa DiBernardo, SPHR, SHRM-SCP, serves as the Sr. Manager of Community Engagement and Communications at Vertex Inc. since December 2023, focusing on customer communication and engagement strategies to enhance customer experiences. Previously, Melissa held various roles at Cornerstone OnDemand from February 2012 to December 2023, notably as Senior Program Manager, where significant achievements included an 81% increase in client reference-ability and an 82% improvement in client satisfaction while reducing onboarding time. Experience prior to Cornerstone includes positions at AOL Local, MetLife, Cushman & Wakefield, and Accenture, where Melissa managed training development and customer success initiatives, led project management for learning systems, and developed comprehensive training curricula. Melissa holds an MBA and a BBA from East Carolina University.