Ricardo Castro

Ricardo Castro has over 24 years of experience in workforce management and planning, currently serving as a Senior Forecasting and Planning Analyst and previously as a Duty Manager at Vertex Business Services since August 2008. Prior roles include Workforce Management Analyst at Alliance Data from June 2005 to August 2008 and Workforce and Traffic Analyst at Merkafon Teleperformance from December 1999 to June 2005. Educational qualifications include studies at ABACO Superior Institute of Technology, Claretiano High School, ESADE Superior Institute of Technology, and National University of Saint Agustine.