Tanja Hohn

Tanja Hohn is an experienced leader in customer care and operations with a strong track record in enhancing service quality and efficiency across various organizations. Currently serving as the Head of Global Training, Quality, and VOC at Vestiaire Collective since July 2019, Tanja focuses on customer-centric strategies to foster a customer-obsessed culture. Previous roles include Head of Customer Care Operations at Campings.com, where Tanja managed call center operations and improved performance metrics, and DTC & BO Manager at Atos Medical, where Tanja established new processes and achieved a significant revenue increase. Tanja also held various positions at PhotoBox, culminating in the role of Head of Customer Support, during which substantial improvements in service quality and employee retention were made. Tanja began a career in customer service with Europcar, overseeing a team while ensuring adherence to service standards. Tanja holds a degree in Law from Paris-Pantheon-Assas University.