Anthony Floyd

Anthony Floyd is an experienced customer service professional with a strong background in management and process improvement. Currently serving as Customer Service Manager at Vestis Corporation since November 2019, Anthony oversees the daily workflow of Customer Service Representatives, coaches staff, and has successfully implemented various performance and productivity reporting systems. Previously, as Acting Director at iQor from March 2015 to June 2019, Anthony managed a large customer service team, significantly improved customer satisfaction and employee retention, and successfully launched a Work-at-Home program. Prior roles at Xerox Business Solutions included Operations Manager and Call Center Supervisor, where Anthony enhanced operational efficiency and team performance. Overall, Anthony excels in leadership, employee development, and process optimization within customer service environments.