Sebastian Anthony Corriere KMP NPS

Sebastian Anthony Corriere has worked in a variety of roles in the customer experience and telecommunications space since 1997. Their career began as a Branch Administrator at IKON Office Solutions in 1997. Sebastian Anthony then moved on to become the Director of Contact Center Operations at The Clinton Group in 1998. In 2003, they took on the role of Telecommunications Manager and Contact Center Architect at Infinite Energy. Sebastian Anthony then moved on to become the Telecommunications Manager and Contact Center Architect at Health Benefits Direct in 2007. In 2009, they were the Director of Telecommunications and Contact Center Technology at Acquinity Interactive. From 2013 to 2015, they were the Senior Director of Telecommunications and Contact Center Services at Great Health Works. During this time, they also held the role of Vice President, Managing Partner at CSX Cloud from 2015 to 2020. In 2020, they joined BWG Strategy LLC as an Advisory Board Member. Finally, in 2022 they became a Customer Experience Advisory Member at University of Richmond. In 2015, they also founded VesuvITas Contact Center Solutions Group, where they are currently the Chief Contact Center and Customer Experience Strategist.

Sebastian Anthony Corriere KMP NPS attended Dunedin High School from 1989 to 1993 and graduated with a Diploma cum laude. Sebastian Anthony also attended the University of Florida Warrington College of Business. Sebastian has obtained numerous certifications throughout their career, including the F9SP - Five9 Certified Sales Professional, RCSP - RingCentral Sales Professional, TDCC - Talkdesk Certified Consultant, KMP - Kanban Management Professional, RingCentral Certified Contact Center Consultant, 3CX Consulting Partner Certification, Genesys | Interactive Intelligence Interaction Center 2.4 System Installation, Genesys | Interactive Intelligence Interaction Center 2.3 System Administration, Genesys | Interactive Intelligence Interaction Handler, and Genesys | Interactive Intelligence Interaction Center 2.X Handler Development.