Fathima Shada has a robust background in customer service and operations, beginning with a role as a Customer Service and Marketing Specialist at Vybinex Marketing Services from January 2022 to November 2022. Fathima progressed to become the Customer Service and Visa Processing Head at GLOBAL. CONNECT VISA SERVICES CO. L.L.C from November 2022 to September 2023. Currently, Fathima serves as the Senior Customer Service & Operations Officer (B2B) at VFS Global, specializing in operations for the Emirates Implant Desk at Emirates Group Headquarters in Dubai. Fathima holds a Bachelor of Commerce in Accounting and Finance from Kannur University, a Certified Management Accountant designation from IAM Business School, and a Master of Commerce in Finance from Pondicherry University, all completed with high academic distinctions.
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