Vinícius Penha

Vinícius Penha is an accomplished professional with extensive experience in account management and customer service. Currently serving as the Account Manager Team Lead at VGW since October 2020, Vinícius supervises a team of five Account Managers, focusing on retention and customer satisfaction for high-level casino players. Prior to this role, Vinícius was an Account Manager, enhancing relationships with VIP players. Previously, at Booking.com, Vinícius progressed from Customer Service Specialist to Senior Customer Service Specialist, managing complex cases and training teams on new policies. Earlier experience includes serving as a Collection Analyst at UPS Supply Chain Solutions, where Vinícius managed a $6M portfolio and achieved significant financial improvements. Vinícius holds an MBA in Big Data & Analysis from USP/Esalq and additional qualifications in Financial Planning and International Relations.