VHD is specialist in het organiseren van hulp na incidenten en bij calamiteiten in binnen- en buitenland. Uit naam van opdrachtgevers helpen wij mensen niet alleen in noodgevallen. Ook met alledaagse situaties en 24/7 klantcontact kunnen zij bij ons terecht.

VHD verzorgt naast voertuig- en personenhulp onder meer hulpverlening bij calamiteiten op reis, medische problemen of voorvallen in of om de woning en verzorgt 24 uurs bereikbaarheid en facilitaire dienstverlening voor o.a: verzekeringsmaatschappijen, volmachtkantoren, expertisebureau’s, woningbouwverenigingen, winkelketens, autofabrikanten, autoleasebedrijven, zorginstellingen, overige bedrijven en overheidsinstanties.

VHD, gevestigd te Deventer, is een 100% Nederlandse organisatie en netwerkpartner van de internationale Europ Assistance Group, welke laatste is opgericht in 1963 en actief is in ruim 200 landen.

Op de vestiging in Deventer werken zo'n 200 mensen, waarvan het merendeel als hulpverlener. Wij zijn 24 uur per dag, zeven dagen per week geopend. Door niet verbonden te zijn aan één specifieke verzekeraar, zorginstelling, vereniging of stichting kan VHD absolute  onafhankelijkheid garanderen.

Automotive

Insurance

Support Services

VHD's headquarters in Deventer, Netherlands

This department focuses on analyzing data and providing actionable insights to support decision-making processes.

Business Intelligence

The Helpdesk and Support Team at VHD provides comprehensive support and coordination across various services offered by the company. The team handles inquiries, offers technical assistance, and ensures seamless communication between clients and field operatives. They support everything from travel emergencies and medical incidents to vehicle assistance and home-related issues, operating 24/7 to maintain continuity and reliability in service delivery.

Helpdesk and Support Team

This department oversees the coordination and execution of operational activities across various functions.

Operations Management

This department focuses on providing immediate assistance and support in emergency situations.

Emergency Response Services

The Human Resources team at VHD manages employee relations, recruitment, and HR policy implementation to support the company's mission of providing comprehensive assistance services. They handle hiring processes, employee training, performance evaluations, and foster a positive work environment. Additionally, they ensure compliance with labor laws and work to maintain the high standards of VHD's 24/7 operational support.

Human Resources

The IT and Systems Team at VHD is responsible for maintaining and enhancing the company's technological infrastructure. This includes managing and supporting the hardware and software systems, ensuring optimal performance and security, and developing bespoke software solutions to streamline operations. The team is crucial for ensuring 24/7 system reliability to support VHD's continuous and critical assistance services.

IT and Systems Team

The Administrative team at VHD is responsible for ensuring smooth operational workflows and supporting various organizational functions. This includes managing essential administrative tasks, assisting the directorial team with scheduling and correspondence, handling procurement activities, and maintaining accurate financial records. The team plays a crucial role in providing backend support to facilitate VHD's 24/7 emergency assistance and client services.

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Other teams

Helpdesk and Support Team

Operations Management

Emergency Response Services

Human Resources

IT and Systems Team

Administrative