Susann Grey

Susann Grey is a skilled management professional with extensive experience in service quality and customer relations. Currently serving as the Manager Service & Quality at VIAFON GmbH since June 2023, Susann Grey focuses on conducting staff appraisals, implementing training courses, and monitoring project KPIs. Prior roles include VIP Manager at Lottoland, where responsibilities encompassed managing DACH market activities, coaching team members, and conducting CRM campaigns, as well as positions as VIP Senior Account Manager and VIP Account Manager. Susann Grey has also held roles in account management, quality assurance, training, and hospitality, contributing to a well-rounded expertise in customer service and operational excellence. Susann Grey's educational background includes a certification as a Trainer (IHK) and a degree in Hotel Management from the Professional College for Hotel and Restaurant Industry in Dresden.