Josh Kneeshaw

Josh Kneeshaw serves as the Technical Service Desk Manager for Global Government at Viasat since October 2023. Prior experience includes the role of Operational Delivery Manager at Acora - Managed IT Services from August 2021 to October 2023, where responsibilities involved leading a team for service delivery and ensuring adherence to methodologies and procedures. Previously, Josh held the position of Service Desk Manager at AJW Group from January 2018 to August 2021, overseeing incident management and request fulfillment. Earlier roles at Updata Infrastructure involved diverse responsibilities, including Service Operations Analyst, NOC Team Leader, Senior Network Operations Engineer, and Network Analyst, emphasizing strong leadership, incident management, and support for clients in a high-pressure environment.