Gabriel Phan

Gabriel Phan is a seasoned professional in customer success and operations, currently serving as the Head of Customer Success and Operations at vibefam since August 2024. Prior to this role, Gabriel held various positions at ShopBack from May 2021 to August 2024, including Associate Director of Operations and Senior Operations Lead for Financial Services, where responsibilities included managing downstream operations and enhancing merchant experience through Salesforce Service Cloud. Gabriel's experience also encompasses a role as Vendor Experience Manager at foodpanda, where vendor communications and operational issues were managed, as well as previous positions at Flower Chimp and foodpanda that focused on operations management and vendor onboarding. Gabriel holds a Bachelor's degree in Business Administration and Management from UCSI, complemented by a foundation degree and early academic achievements in the Science Stream.