Jamie Cowan

Jamie Cowan is an accomplished Incident Manager with extensive experience in managing major incidents and service improvements across various sectors, including AI-driven accounting at Vic.ai and previous roles at OVO, SThree, and Ernst & Young. With expertise in coordinating cross-functional teams, Jamie has consistently enhanced incident management processes, provided exceptional stakeholder communication, and led continuous improvement initiatives. An early career at IBM, coupled with a solid educational background in Computer Systems Networking and Telecommunications, further complements Jamie's capability to deliver effective solutions in high-pressure environments.