Lee Hurley

Lee Hurley is an accomplished IT professional with extensive experience in service desk management and service delivery. Currently serving as the Service Desk Manager at the Victoria and Albert Museum since July 2024, Lee ensures smooth operations and high user satisfaction. Prior to this role, Lee was the Service Delivery Manager at ELEMIS, focusing on client relationship management and service excellence. Lee also held the position of Service Desk Manager at Fitzrovia I.T. Limited, leading a team of 24 engineers and implementing significant improvements in ticket resolution times. Previous roles included Deskside & Service Desk Team Leader at Shift F7 and Senior Service Desk Analyst at Green Fields Technology, showcasing a career dedicated to enhancing IT service quality and operational efficiency since 2009 as a Computer Analyst at Support IT Solutions.