Mandi Pierru

Mandi Pierru is currently a Customer Success Manager at Victorious. Mandi has previous experience as an Executive Assistant and a Customer Service Manager. Mandi has also worked in sales and office support.

Mandi Pierru began their career in 2002 working in sales and office support for Martine's Wines. In 2007, they became an Executive Assistant for Robindira Unsworth, Inc., where they coordinated administrative functions and established and expanded a client base for a fashion jewelry line. While working as an Executive Assistant, they actively consulted the company owner on diverse customer service optimization, customer engagement, and customer success tactics. Mandi also generated and implemented databases to manage customer information. In 2009, Mandi Pierru became a Customer Service Manager for Spectra Watermakers.

In their current position as a Customer Success Manager at Victorious, Mandi Pierru is responsible for managing customer relationships and ensuring customer satisfaction. Mandi works closely with the sales team to identify opportunities for upselling and cross-selling. Mandi also developes strategies to reduce churn and increase customer retention.

Mandi Pierru attended Stephens College, where they earned a Bachelor of Fine Arts (BFA) degree.

Mandi Pierru works with Herb Latham - Customer Success Manager, Anthony Bui - Customer Success Manager, and Baylee Maina - Customer Success Manager. Their manager is Whitney Tosh, Director of Customer Success.