Keven B.

Keven B. is a seasoned IT professional with extensive experience in Customer Contact Center (CCC) solutions, currently serving as a Senior Information Technology Manager at Videotron since March 2020. Previous roles include Principal System Analyst and Team Lead for CCC Solutions at Videotron and a range of positions as a consultant and analyst with companies such as Bell Canada, Orange Business Services, and Desjardins. Notably, Keven was integral to the migration project of 2000 agents to Genesys technologies for National Bank of Canada. With a strong educational background in Telecommunications Engineering and various certifications from Genesys University and other training facilities, Keven B. has demonstrated expertise in the analysis, integration, development, and support of CCC technologies.