Keven Plouffe

Keven Plouffe, Adm.A., currently serves as the NOC Operations Manager at Videotron, a position held since October 2014, where responsibilities include promoting team engagement and leadership, developing management tools, coordinating major incidents, and facilitating escalation processes. Previous roles at Videotron encompass Analyste Gestion Problème et Incident Helix, focusing on incident analysis and management, as well as Technicien Niveau 2 Qualité Technique, providing support and coaching. Keven possesses diverse experience in customer service and sales, having worked at Joliette Volkswagen and in hospitality management at Le Date Piano Bar. Educational qualifications include ongoing studies towards a Bachelor's degree in Administration with a management profile at Université TÉLUQ, alongside certifications in applied computing and automotive financial management, as well as a DEC in accounting and management from cégep du Vieux-Montréal.