Uyen Nhi

Customer Experience Manager at Vietnam International Bank

Uyen Nhi has a diverse work experience spanning multiple industries. Uyen began their career at Hewlett-Packard (Vietnam) in 2010 as an Order Management specialist. Uyen then went on to intern at Geodis Wilson before joining iStar Company Co., Ltd as a Sales Executive. In 2013, they joined Webtretho (ProjectLana) as a Project Coordinator, where they were responsible for procurement, management, and operation control. In 2015, Uyen Nhi joined Imartket Vietnam as part of the Supply Chain Management team, successfully negotiating payment terms with suppliers and obtaining cost reductions. In 2017, they switched industries again and became the Assistant to the Innovation Center Director at FE CREDIT, where they provided administrative support and implemented office policies. Uyen was later promoted to Innovation Project Manager, overseeing projects such as chatbot development and automation processes. Uyen Nhi then worked as a Digital Project Manager at PTI Saigon, where they focused on enhancing customer experience. Currently, they hold the role of Customer Experience Manager at Vietnam International Bank, where they continue to leverage their expertise in improving customer satisfaction.

Uyen Nhi's education history begins in 2007 when they enrolled at Foreign Trade University. From 2007 to 2012, they obtained a Bachelor's degree in Business Administration from the same institution. Following this, they pursued further education and completed a Master of Business Administration (M.B.A.) degree at Foreign Trade University from 2007 to 2015. Additionally, they obtained a certification in Business English Translation and Interpretation from FTUC, although the specific date of completion is not provided.

Links

Peers

View in org chart

Timeline

  • Customer Experience Manager

    November, 2020 - present