David Shepard

David Shepard currently serves as the Application Support Team Lead at Trimble Inc. since July 2024, while also holding the position of Senior Application Support Specialist at Viewpoint since October 2019. David's prior experience includes roles as Technical Support Team Lead and Technical Support Specialist at Nvoicepay from May 2017 to September 2019, where responsibilities included customer collaboration to resolve complex issues and provide software training. David began a career in technical support at Convergys from May 2014 to April 2017, assisting users with QuickBooks Desktop products. Earlier experience at Panera Bread from May 2010 to December 2012 involved coordinating catering operations and training staff.