Shelby van Den Burg

Shelby van den Burg is an accomplished professional with extensive experience in event communications and guest experience management. Currently serving as Senior Manager of Event Communications at VillageMD since March 2022, Shelby oversees logistics and manages cross-functional teams for over 40 events across 26 markets, enhancing brand awareness and recruitment efforts. Previous roles include Adventure & Activity Manager at Bishop's Lodge, where Shelby optimized guest experience programs and led a feedback analysis initiative, and positions at Andaz Maui at Wailea Resort, including Guest Experience Manager and Assistant Front Office Manager, focusing on service standards and guest satisfaction. Shelby also held the role of VIP Manager at Andaz Scottsdale Resort & Bungalows, creating personalized experiences for special guests. Academic credentials include a Bachelor of Science in Psychology from Arizona State University and a certificate in Hospitality & Tourism Management from Florida Atlantic University.