Julie S.

Julie S. is a seasoned professional with extensive experience in customer success and account management. Currently serving as a Sr Customer Success Manager at Vimeo since January 2024, Julie previously held the position of Account Manager in Customer Success at ServiceMax, where responsibilities included managing approximately 25-30 clients across Italy, France, and Spain, achieving a quarterly CSAT of 4.69/5 and a renewal rate of 107%. Prior to this, Julie garnered valuable expertise in marketing and client experience through roles at Engagement Factory, Astadia, Certona, and Eloqua, among others. Julie holds a Master's degree in International Business from London South Bank University and a BA in International Business from NEGOCIA, accompanied by a BTS in Trilingual Personal Assistant studies from Lycee Van Gogh in France.